Repairing Toilets
10th of March 2010Apart from the kitchen sink, the most used and overworked piece of plumbing kit in the whole house has to be the toilet, particularly if you have kids. The last thing you want if for your toilet to stop working and then have to wait until the next day to get a plumber to repair it.
Problems with a toilet flush
Obviously, constant use of an appliance means increased wear, but regular maintenance checks should keep problems to a minimum. There are basically three types of toilet cistern: low-level (easy to maintain), high-level (accessible by stepladder) or concealed, which may present maintenance access problems if the toilet installation wasn’t well planned. The working components in a toilet’s cistern are readily available for replacement or repair from a plumber’s merchant or a DIY store.
Bathroom Tip: When purchasing a replacement part for you toilet, take the old one with you to make sure you are buying the right type. Also, write down the name and make of the bathroom suite. Or even better, telephone ahead to avoid a wasted journey to the bathroom DIY shop.
How does a toilet flush?
The most common flushing system is operated by a direct-action toilet cistern. Water enters the cistern via the supply pipe and is controlled by a valve. This valve is in turn controlled by a hollow plastic float on an extended arm, which opens or closes the valve as the water level inside the cistern changes. The water level is preset to the required volume necessary for flushing.
The most comman problems
A few problems can occur in a toilet cistern, the most common being a faulty float valve or a poorly adjusted float arm. Evidence of either of these is clearly visible from the outside, when water drips or runs from the overflow pipe. When this occurs your cistern will be constantly filling, which is both noisy and wasteful.
Float valve problems
Float valves are used in two types of situations – loft storage tanks and toilet cisterns. In a conventional system the cold-water storage tank in the loft supplies all the hot and cold water for the bathroom. If the overflow is running from this tank, you will need to shut off the water supply and change the washer in the float valve.
When you have shut off the water supply, turn on all the bathroom taps and flush the toilet repeatedly to empty the tank. Disconnect the valve from its supply pipe and remove it from the cistern. Remove the split pin from the valve 1, releasing the float arm. Unscrew the cap at the end of the float valve 2, remove the piston from the body and unscrew the piston end cap. To prevent the piston from rotating, insert a slotted screwdriver into the gap. Remove the old washer 3 and clean any debris off the cap using wire wool 4. Fit the new washer, lubricating it with a touch of silicone grease 5. Replace the piston, reconnect the float arm to the valve and replace the split pin.
An adjustment screw on the type of float valve used in the toilet cistern controls the water level within the cistern 6. If, after reducing the level the valve still lets water get by, this is normally an indication that either the washer or the diaphragm, depending on valve type, needs replacing.
Changing a toilets Washer
The most common float-valve system today uses a diaphragm valve, replacing the old washer with a large diaphragm that is less susceptible to wear and limescale. The newer valve appears to be much more durable and reduces maintenance.
To change the diaphragm, isolate the water supply and drain the cistern by flushing the toilet. Undo the nut connecting the float arm at the top of the valve and put it to one side. Unscrew the ball-valve assembly, then remove the plastic piston 7. Remove the worn diaphragm, clean off any residue build-up, and fit a new diaphragm 8, adding a touch of silicone grease to act as a lubricant. Reassemble all the bits and turn the water back on.
Replacing a toilets Flap Valve
Having to press the lever repeatedly to get the toilet to flush indicates that the flap valve is probably faulty and requires replacing. To replace the flap valve, first tie the float arm to a wooden batten laid across the cistern, to prevent it refilling. Flush the cistern to clear the water and check the float arm is not allowing the cistern to refill. Unscrew the large nut that connects the flush pipe to the cistern, and move it aside.
Undo the siphon-retaining nut to the toilet cistern base (some water will spill out at this point, so have some towels or cloths ready). Disconnect the flushing arm 9 and carefully ease out the siphon. Remove the diaphragm from the metal plate and replace it with a new one. Reassemble the flushing system, reconnecting the flush pipe to complete the job.












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Unable to find plumber/pumbers merchant in Aberdeen area to repair or supply complete workings for a side lever cister – have been told that all cisterns now have top buttons. It would appear from your information that all that is needed is a new washer/diaphragm. Again unable to find a supplier. Advice please
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ball valve shut-off washer (about 1 inch diameter); which way round does it go?
please e-mail me a sketch indicating which side goes into the opening.
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Bathroom DIY Reply:
June 9th, 2010 at 10:04 am
Hi Derek,
Put back with the raised centre toward the ball arm but why has this been taken out?
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What to use to stick the water tank and the seat?
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I have a cracked cistern which is starting to leak. I done simply want a new one as it is an Art Decco bathroom suite in pale pink. I it possible to line or repair?
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Bathroom DIY Reply:
June 9th, 2010 at 9:55 am
Hello Isobel,
Depending on position of crack, it is possible to repair with sealant. This must be done by draining the cistern and then repairing, making sure the surface is dry before applying sealant then leaving 24hrs to dry.
Regards Victoria Plumb
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Too complicated. Is a flap the same as a float? Sorry, you tried, but you need to be much more specific for idiots like me. Thanks
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I have to push the sistern lever 2 or 3 times quickly before it flushes I assume I have to change the whole plastic systern mechanism or is it just a washer somewhere inside?
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Bathroom DIY Reply:
June 9th, 2010 at 9:41 am
This fault is due to the syphon diaphragm may have a small rip in it and will need replacing. Hope this helps
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Water supply comes from tank and bore. On septic system also. Tanks became empty, turned off pump motor to house, H.W.S and turned on bore water to 2 toilets and bathrooms. Initially there was a lengthy delay (20-45 minutes) before water flowed through system. After getting a load of water+ timely rain, I have reversed tap settings. Satisfied tank water is flowing going on tank/motor operating and water taste. Neither toilet will refill. Advised to clean out the water inlet valve. Both are Caroma – 1 is Slimline, other is mini uniset. Need a diagram to go by. Can you help me please The combo water supply baffles people.
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Victoria Plumb Technical Reply:
July 8th, 2010 at 8:00 am
Hi Elaine, unfortunately you are going to require an on site inspection from a professional plumber.
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Toilet handle and lever are going up and down but water is not running away
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Victoria Plumb Technical Reply:
July 8th, 2010 at 8:08 am
Is cistern emptying into toilet? If not could be faulty siphon.
Hope this helps.
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low level cistern. prob; no water coming into cistern ( nnot filling up )
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Victoria Plumb Technical Reply:
July 9th, 2010 at 9:55 am
Hello Amanda,
First of all you’ll want to check the supply from mains and then check inlet values because they may need cleaning.
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I’m having problems with my toilet flushing. It has a side lever and sometimes when it’s pressed to flush it doesn’t ‘catch’ properly so instead of a proper flush the water trickles into the toilet bowl from the cistern. It’ll then refill the cistern but continue to trickle through rather than filling the cistern then stopping.
Any ideas what the problem would be? I’ve no knowledge at all when it comes to toilets!!
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Victoria Plumb Technical Reply:
July 9th, 2010 at 9:56 am
On the lever system check the plastic connector which attaches the lever to the siphon. Sometimes the hole gets rounded and fails.
Also check all the inlet values to make sure nothing blocking them or that a foreign body got into cistern. Failing that you will need to call plumber.
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My problem is that the toilet cistern completely empties even with the water turned off! Had 3 plumbers look at it, chjange water inlet, syphon etc but still problem not solved. This is a new toilet. The company even replaced the cistern etc but still no fix.
Any ideas
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A toilet that runs constantly or doesn’t flush properly can be quite a nuisance and waste of water. There are several common problems associated with toilets that are fairly easy to diagnose and repair.
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my toilet will flush after i have topped the cistern up with 2 jugs of water. it is filling up just not to the right level to make it flush. any ideas?
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Victoria Plumb Technical Reply:
July 9th, 2010 at 9:53 am
You need to check all the inlet valves for blockages and make sure you have a steady water supply to your tank.
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[...] More cistern repair advice Nice and easy does it: The other point to make about bathroom DIY is that success is a thin [...]
I feel really stupid in asking this, but how do you actually get into the cisten to repair it. We have a top button flush and I cannot get the cisten lid off to repair the toilet as it is constantly filling.
Thanks
Peter
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Victoria Plumb Technical Reply:
July 30th, 2010 at 7:49 am
Don’t worry Peter it’s actually a common question, glad you asked rather than struggling and possibly breaking your toilet cistern!
You’ll find that the flush button unscrews anti-clockwise.
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Chanel Reply:
August 13th, 2010 at 6:48 am
Thank you but how do you unscrew it. I can get no purchase as it is completely round smooth stainless steel. I can turn the central part by using the part flush and then putting pressure on it but am frightened I am only turning the centre and not the whole ring.
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hi.
my problem is different again…
the toilet empties fine but instead of filling up normally the water is coming out in a very fine jet horizontally into the side of part of the mechanism. it looks like something should come out of this part because there is a hole but it’s not where it normally comes out i’m sure. consequently it takes ages for the cistern to refill.
i have uploaded an image to help with any diagnosis.
http://tinypic.com/r/ay3nzq/3
thanks in advance for any assistance.
don
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Victoria Plumb Technical Reply:
August 3rd, 2010 at 12:59 pm
Hi Don, the problem you have is with the Inlet filler. It basically just needs replacing.
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Don Reply:
August 3rd, 2010 at 6:26 pm
thanks. is that the whole big white thing or just a part of it? cheers don
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Victoria Plumb Technical Reply:
August 4th, 2010 at 7:51 am
The Inlet is the whole thing Don. Thanks
toilet will flush but not enough to clear it away extra jugs of water needed to clear it.
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toilet flushes OK but cistern takes too long to refill, so have to wait too long between uses of toilet. How can I cure this?
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Please can someone help me. Our toilet handle has stopped flushing the toilet, but the cistern is hidden behind a panel behind the toilet (which is also sealed to the panel). Also the panel won’t come away from the wall where the cistern is behind as the toilet handle is also stopping it from being pulled away. The toilet handle does not have any screw keeping it in place, but it may unscrew but not being a plumber I am worried about turning it and breaking the toilet workings more so it floods or something. Can anyone advise – this is what happens in “modern” apartments when they hide away your toilet cistern in the wall!
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Hi
I have a very slight leak at the point of entry on the underside of the cistern. It only started today, and I get one drip about every minute or so. I can see a white plastic threaded section emanating from the cistern with a plastic ‘nut’ tight up against the cistern. And there’s another nut (brass I think) that connects the inlet pipe to the threaded section. Should I just attempt to tighten the brass nut, or is there another procedure?
Thanks
Bill
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.the urinals in pub keep passing water. i beleive there is a sensor which operates a valve in the cistern. will it be easy to fix and what could be the problem. im not sure what type of valve it is as i cant see in to cistern. me thinks ill have to take the cistern off wall.
thanks for any help
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very slow water feed all of a sudden was ok this is a bottom colg water feed will i have to change the whole unit or is there a valve inside that is stuck any advise would be welcome thanks john
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I have a top button flush “easy maintenance” cistern and it makes a noise like an elephant in pain when i flush and another elongated cry as it nears the end of the refilling process. It seems to be coming from the inlet pipe/valve area as controlled by the float. Any advice as to cause and solution would be most welcome. Thanks
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