Here at Victoriaplumb.com we use a 2-man delivery service because we want to ensure that we provide quality service as well as quality bathroom goods.

Firstly the Victoriaplumb.com warehouse team ensure that your bathroom purchase is checked, packaged and palletised in the best way possible.

Our entire bathroom collection is securely and individually packed and delivered to our customers in its own Victoriaplumb.com branded packaging. Due to the delicate nature of some of our larger products we have taken pride in designing our own packaging that aids our 2-man delivery service in delivering our bathroom purchases safely and securely. 

Incorporated into our packaging assembly is a ridged outer box that is clearly labelled with the product code and relevant details, it also displays the Victoriaplumb.com logo and our sales telephone number. Each product is supported with internal cardboard bolsters and supports, these help to provide the product with extra protection whilst in storage and transport. Extra security is provided by placing items such as baths and larger shower enclosures on pallets and A-frames.

The delivery service that we use consists of trained, uniformed 2-man crews using specially equipped tail lift vehicles. Our customers are contacted via Phone or SMS text to arrange a delivery day and on the actually day of delivery they are contacted en-route to advise an estimated time of arrival for their bathroom products, and if needed the delivery team can be contacted by the customer.

Goods are delivered directly to the door and time is allowed for our customers to check their bathroom goods on arrival to ensure that they are satisfied.

The products are then placed in the room of your choice, whether that is upstairs, downstairs or even in the garage!

Victoriaplumb.com is pleased to announce the expansion of our sales and customer service call centre.

The growth of the call centre is due to the ever increasing success off Victoriaplumb.com and our rising popularity in the online bathroom market.

We are constantly increasing our personnel resources to provide our customers with the very best level of customer care and sales advice. We have recently grown from a team of 8 trained phone staff to now having over 20 personnel.

Each member of the Victoria Plumb contact centre workforce is trained in customer care, sales and product knowledge plus all the delivery information our customers needs to know.

Our advanced telephone system, ‘Call Navigator’, ensures that our customer’s calls are answered quickly and efficiently by directing calls to the right person first time, every time. By opening from 8am – 5.30pm Monday to Thursday, 8am – 5pm on Fridays and providing an integrated voicemail system outside working hours, there is always someone there to take your call.

Victoriaplumb.com also boasts a state of the art, newly installed, ordering system. We can accurately monitor stock, instantly look at orders and in turn keep a detailed check on online purchases and mail order transactions from point of sale right through to delivery and after sales care.