Thanks for your interest in working for Victoria Plumb. There are a wide range of jobs here at Head Office in the following departments:
- Marketing & PR
- Website & System Development
- Buying & Merchandising
- Logistics & Fulfilment
- Customer Services
The roles shown on this page are for permanent or fixed-term positions. For more temporary posts in warehousing and the call centre, please contact your local employment centre or these recruitment agencies (Hays 01482 222623; Ranstad 01482 588770; Edwards & Pearce 01482 621721; Brookstreet 01482 327502; Stafforce 01482 226262)
We are looking for talented, creative and highly motivated candidate who enjoys a challenge and who will thrive in a fast moving, progressive environment.
We are looking for a talented and highly motivated SEO analyst who will combine practical working knowledge of SEO, & Content Marketing, as well as excellent data analysis and excel skills. You will form part of the quickly growing Digital Marketing team and report into the SEO & Content Marketing Controller.
Web and UX Analyst
We are looking for a talented and highly motivated Web Analyst who enjoys a challenge and who will thrive in a fast moving, progressive environment. Working on a portfolio of leading brands such as Victoria Plumb and MFI, the successful candidate will combine technical knowledge with commercial common sense.
We are looking for a analytical and commercial candidate who enjoys a challenge and who will bring order and structure to release the power of our business data. Building across a range of leading brands such as Victoria Plumb and MFI, the successful candidate will combine retail knowledge and technical skills with commercial common sense.[ Read more and apply ]
Victoria Plumb has enjoyed phenomenal success and expansion in recent years, and as part of our ongoing investment programme and to ensure continued growth and success we are now looking to strengthen our buying team by recruiting an Assistant Buyer.
Insight & Analysis Manager
We are looking for talented, creative and highly motivated candidate who enjoys a challenge and who will thrive in a fast moving, progressive environment. Working on a portfolio of leading brands such as Victoria Plumb, MFI, and Land of Leather, the successful candidate will combine technical knowledge with a strong commercial vision.
Victoria Plumb has enjoyed phenomenal success and expansion in recent years, and as part of our ongoing investment programme and to ensure continued growth and success we are now looking to strengthen our Buying team by recruiting an ambitious and experienced Buyer.
Product Marketing Manager
Victoria Plumb has enjoyed phenomenal success and expansion in recent years, and as part of our ongoing investment programme and to ensure continued growth and success we are now looking to strengthen our buying team by recruiting an experienced Product Marketing Manager. Reporting to the Head of Buying, the successful candidate will be able to demonstrate previous experience as a Product Marketing Manager within the Retail sector. This is a heavily cross-functional role where interaction is key with multiple departments
Overall purpose of the role: To contribute to the effective running of the administration department and support other parts of Victoria Plumb. Accurate completion of all administration tasks in line with company standards Consistently deliver high levels of customer service in all communication, either on the telephone or face to face with the customer during the “lifecycle” of an order or a general enquiry. Support the larger team in any ad hoc requests as they are required.
Customer Feedback Coordinator
Overall purpose of the role: Responsible for the day to day management of all customer feedback, reviews and social media, ensuring timely delivery and accuracy of all correspondence is in line with agreed Service Levels. Complete detailed analysis of customer feedback and produce accurate reports. Delivering the highest levels of Customer Service at all times whilst operating within a framework of compliance and regulatory control.
You can apply to join the Victoria Plumb team a number of ways.
Respond with your CV and a covering letter to any of the positions advertised. Just click on the Apply button and your application will go straight through to the department manager.General applications should be sent to:
Good luck! We look forward to speaking with you!
Victoria Plumb is a locally-run and locally-financed bathroom retailer which is well on the way to achieving its goal of establishing itself among the big players in the national market (and beyond).
Ranked 14th in the Yorkshire Post business list of best run SMEs in the region (February 2012), the brand has seen strong double-digit growth for the last 2 years and continues to expand rapidly.
The business is investing in materials to cope – redesigning our warehousing to cope with more capacity. The workforce is also growing and the business is very proud to be generating even more Yorkshire jobs this year – six in the online marketing team alone.
Our goal is for more growth in 2012 as we plan to beef up our marketing, sales and fulfilment departments.
We are proud of our Yorkshire heritage and our basic principles – offering our customers the best mix of price, quality and service possible – is the same thinking that has given this region its worldwide reputation for industry and commercial achievement.
We Succeed Through Innovation
Through close contact with our suppliers, staff and customers we are able to innovate, not only in what we sell, but also who to and how. Our desire to innovate means that we are not afraid of trying anything new or large-scale: we think it will be key to differentiating our brand from our competitors. Our best ideas come from our can-do culture that pushes us to find new products to source and new ways to please our customers so that we can successfully challenge the big industry players down South.
Customer Service Is Key
Customer service is vital to our success, and the whole business is involved in keeping our customers happy. Our website is clear and easy to use, with features such as FAQs, helpful hints and clear product specifications for easy installation. Our stock management and delivery systems mean over 90% of our orders are delivered on time and in full. Our call centre is friendly and responsive and is regularly praised in reviews. We score very well in product and service reviews and our rating on independent websites like Trustpilot consistently beats our competitors (usually by 20%-30%)
Our Staff Drive Our Success
Employee motivation goes beyond simply salary and business performance bonuses. We have moulded a very tight team who are encouraged to work and play together, and who can make suggestions and promote ideas on any subject. All ideas are properly considered, and colleagues make their contributions knowing that they will be duly credited for them. In turn, the business success of many of these ideas provides further motivation and, of course, job security. Staff turnover is minimal and employees are positive about recommending new potential candidates when job opportunities arise.
We Measure Our Performance
We are constantly measuring and reviewing our processes and KPIs to help forecast supply and demand, and identify opportunities for improving the volume, quality and feedback on sales – whether this means buying in additional expertise in support and staff, or working with suppliers to improve the use of data in the business.
“I am a new starter myself this year and I have been really impressed by the culture here. There is a good mix of characters and skills, some born and bred in Hull, some from further afield, but the working culture is professional and fun. Everybody here is really positive and keen to get involved. The team are supportive of new ideas and keen to make the business a success. I come in daily from Leeds and am very pleasantly surprised by the ease of the commute.”
Sam J, Marketing
“As one of Victoria Plumbs longest serving employees I have seen the company increase in size over a number of years and have been given the opportunity to grow professionally within it. I think it’s great that I can work alongside people with both a sense of humour and a serious and responsible approach to their work, the atmosphere is great and the knowledge that the company is growing and moving forward makes the future full of great opportunities.”
Chris J, Design
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