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Victoria Plum Ltd - UK Warehouse, Hull

Victoria Plumb (Victoria Plum Ltd) - Terms and Conditions

Victoria Plumb are completely dedicated to providing the very best service to all our customers. If you have any suggestions or comments please Contact Us.

Our contact details:

Victoria Plumb
Jack Brignall House
Bridgehead Business Park
HU13 0DG


Victoria Plumb - Investors in people City and Guilds - Customer Service Award

Sales Team
Tel:       0344 804 48 48
Fax:      01482 212270
Contact Us

Call Centre Opening Times:

Mon to Thu: 8am - 9pm
Fri: 8am - 8pm
Sat 9am - 6pm
Sun 10am - 6pm
Bank Holidays 10am - 5pm

Monday to Thursday 8.00am - 9.00 pm
Friday 8.00am - 8.00 pm

Customer Care
Tel:       0344 804 48 48
Fax:      01482 212270
Contact Us

Tel:       0844 804 48 54
Fax:      01482 212270


Victoria Plumb (Victoria Plum Ltd) - Registered No.4177694 (VAT Registered No.190036626)


Terms and Conditions Index


1. Making a Purchase

The following terms and conditions apply to all transactions on Victoria Plumb. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. Please note that before placing an order you will be asked to agree to these terms and conditions. If you refuse to accept these terms and conditions, you will not be able to order any goods from our site.

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

If you are a consumer:

to order goods through this website you must be at least 18 years of age and accept delivery within the UK.

If you are not a consumer:

you confirm that you have authority to bind any business on whose behalf you use this website to purchase goods. These terms and conditions and any document expressly referred to in them  constitutes the entire agreement between you and Victoria Plumb and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or any document expressly referred to in them You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this contract.


Victoria Plumb is an online retailer. This means we don't have any showrooms and we don't allow collections or returns in person to our warehouse.

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Victoria Plumb reserves the right, at any time, to modify, alter, or update these terms of use.

Order Acceptance and Processing. Your order is accepted and a contract is formed between Victoria Plumb and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Victoria Plumb, nor at the point in time that you receive an email from Victoria Plumb acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Victoria Plumb or may be cancelled by you. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. Victoria Plumb reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

In addition, in terms of saving and accessing order agreements. We store the contracts content and send you the details of your order as well as our general terms via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login.


2. Description of Goods

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

Whilst we make every effort to reproduce the colours of the products correctly slight variations may occur during the print and photography process.
Please note that certain products such as bathroom furniture may need some alteration to suit specific requirements, such as pipe work, space constraints and designs. Any such alterations are carried out at the customers own risk, and as such the product guarantees may be rendered invalid.

We advise you to buy tiles and borders from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size and colour.


3. Special Orders

Special orders are hand made to customers own specification and therefore cannot be cancelled. Please bear in mind that as these products are bespoke delivery times may vary. Nothing in this paragraph affects your statutory rights or the provision of the standard guarantee granted under paragraph 10.


4. Payment and Price

We reserve the right to make adjustments to the price of goods stated on the website from time to time to take account of any increase in our supplier's prices or the imposition of any taxes or duties.

The prices for the goods ordered by you will be as quoted during the ordering process.  The price of the goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the goods in full before the change in VAT takes effect. The price of the goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check our current delivery charges, please refer to our delivery charges page.

If we discover an error in the price of the goods you have ordered we will contact you to inform you of this error and give you the option of continuing to purchase the goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have been recognised by you as a mispricing, we do not have to provide the goods to you  at the incorrect (lower) price.  We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD and MAESTRO On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.

We accept:-
payment cards

In the event that there is a pricing error on the website or in our printed catalogues then Victoria Plumb will not be bound to honour any orders made at that price.

PLEASE NOTE: We only accept Debit/Credit card payments from cards registered to an address within the UK.

Trade pricing. In some cases for presentation purposes, prices may be rounded to the nearest pound – however all prices will be fully detailed (including pence) in your shopping basket and in the checkout process. Prices are presented to show your trade discount excluding VAT. Please note your order will be billed inclusive of VAT. VAT will be taken up front and is the trade account holders responsibility to claim back.

Occasionally, we may not adjust the price of a product back to its higher price once a promotional event ends.

For further information on sale pricing see Section 13 (Offers, Competitions & Tile Samples).


5. Delivery Information

We aim to deliver most products within 5 working days if possible; however some made to order items may take longer. Please note however that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. All orders must be delivered within 28 days.

When selecting our 2 man superior delivery service for your order, you will be shown a list of available delivery dates from which you can choose the most convenient for you. Certain postcode exclusions apply to this service - please see below for details. The delivery driver will also contact you in the morning of the day of delivery to confirm the approximate time. If you have any questions regarding your delivery please telephone our transport company on 08000 882247. Please note that if there are any items on your order that are currently out of stock then the complete order will be delivered when these items are available. However, if you would like the items in stock to be delivered immediately then please contact a member of our sales team on 0344 804 4848 and they will be happy to arrange this for you.

If we miss the delivery date for any goods then you may cancel your order straight away if any of the following apply:

(a) we have refused to deliver the goods;

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

If you do not wish to cancel your order straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

If you do choose to cancel your order for late delivery, you can do so for just some of the goods or all of them, unless splitting them up would significantly reduce their value. If the goods have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled goods and their delivery.

If you live in one of the following post code areas you CAN place an order online with Victoria Plumb but will not be able to select a delivery date during the checkout process, instead you will be contacted by phone within 48 hours of placing an order online to arrange delivery. This is due to the proximity of the location:

  • HS1 - HS9
  • IV12 - IV14, IV35, IV40 - IV48, IV49, IV51, IV52, IV55 - IV56
  • KW4, KW13, KW15 - KW17
  • PA20 - PA49
  • PA60 - PA78
  • PH42 - PH44
  • ZE (all)

If you live in one of the following post code areas you cannot place an order through the Victoria Plumb website. However, you CAN order by ringing our call centre on 0344 804 48 48.

  • BT (all)
  • IM (all)
  • GY (all)
  • JE (all)

Victoria Plumb strongly advises you not to book your installers or engage in any preparatory work until full receipt of your goods. If any item is out of stock, a Victoria Plumb sales advisor will email or telephone you to advise you of the expected delivery date.

If an order cannot be successfully completed due to the customer being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be borne by the customer.

After delivery of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately as post delivery changes take time and can be an inconvenience to you.

We aim to deliver the following items within the time schedule below:

Delivery Type   Delivery Timescale
Small Item(s)
Multiple Small Item(s)
  Small Item(s) - If ordered separately we will aim to deliver in 2 working days.
Regular Item(s)   Regular Item(s) - Available via 2 Man Delivery Team or 1 man next day service.
  • Out-of-stock items will despatch on same timescale once in stock.
  • You will be advised of any changes in the expected in-stock date.
  • The delivery timescale of an order is dependent on the size of the largest item in the order, relating to the guide above.

Please note that deliveries to Northern Ireland, Republic of Ireland, Isle of Man and Channel Islands will be delivered by a one man delivery service.

If your item is not in stock we will back order for you, or give you the option to cancel your order if you would rather not wait.

Please ensure that all goods are checked by yourself and we ask that any problems or damages are reported to our customer care team on 0344 804 48 48 as soon as reasonably possible.

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. You own the goods once we have received payment in full, including any delivery charges.

Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we cannot accept the responsibility after the tiles have been fixed. Fixing the tiles to a substrate means that you have accepted the tiles in their present state so no refunds or replacements will be offered. Please ensure you are happy with the shade of your tiles before you start any project.

Current delivery charges can be found under "Delivery Information" on our home page.


6. Trade Account Information

Delivery Information

If orders are confirmed before 2pm, then they will be available for despatch by overnight courier for delivery the next working day, or can be ordered for a later date if required. All trade orders will be delivered using a one man delivery service, so please ensure that assistance is available at the delivery address if required. Please note that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control, and we accept no liability whatsoever in respect to late deliveries and/or any costs incurred.

Delivery Type   Delivery Timescale
Small Item(s) or Multiple Small Item(s)   Small Item(s) -- If ordered separately we will aim to deliver the next working day if ordered before 2pm.
Regular Item(s)   Regular Item(s) - Can be delivered the next working day if ordered before 2pm.
  • Out-of-stock items will despatch on a similar timescale once in stock.
  • You will be advised of any changes in the expected in-stock date.
  • The delivery timescale of an order is dependent on the size of the largest item in the order, relating to the guide above.

For all other delivery terms & conditions please see 5 (above).

Recommend Victoria Plumb Cash back offer

  • This offer is exclusive to Victoria Plumb trade account holders, and cannot be used in addition to any other offers or promotions from Victoria Plumb.
  • Cash back is payable once the customer order details have been verified with the original customer recommendation details provided.
  • Cash back is only payable on the recommended customer's first order.
  • Cash back scheme applies to orders placed by new customers only. Customers with registered trade accounts cannot be referred.
  • The amount of cash back to be paid will be calculated as 10% of the order value excluding VAT and delivery costs.
  • Cash back payments will be paid by cheque to the trade account holder and should be received within 60 days of the customer receiving their first order. Victoria Plumb will always aim to aim to send out cheques within 60 days but cannot be held liable if this does not happen.
  • Amendments to the customer order within the 60 days may affect the cash back payment and/or value of the cash back amount. Details of any amendments and changes to cash back payments will be provided to the trade account holder.
  • Victoria Plumb reserves the right to amend or terminate this offer at any time.

Our Liability

Nothing in these terms limits or excludes our liability for:

a) death or personal injury caused by our negligence;

b) fraud or fraudulent misrepresentation;

c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

d) defective products under the Consumer Protection Act 1987.

If you are acting in the course of a business, trade or profession (a business user) we shall:

a) under no circumstances whatever be liable to compensate you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract. For the avoidance of doubt, we shall have no liability to compensate you in relation to your use of the Website or its content whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise, except for any refund we make under any other agreement between us or otherwise at our discretion.

b) Without prejudice, if you are acting as a business customer in your ordering and/or purchasing of Products, we accept no liability (whether arising in contract, tort (including negligence), for breach of statutory duty or otherwise) for any of the following losses:

  • Loss of profits, revenue, sales, income, or business;
  • Loss of savings;
  • Loss of use or production;
  • Loss of goodwill;
  • Business interruption;
  • Remedial costs if the Products are damaged or defective;
  • Damage to property or possessions through use or misuse of the Products;
  • Loss caused by delay or other late performance; and
  • Indirect or consequential losses.

c) Our total liability to you in respect of any other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products you have purchased.

If you are a consumer:

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.

We only supply the Products to you for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7. Returns - Our commitment to you

In the unlikely event that you are not satisfied with your purchase for any reason, you can return any unused and uninstalled items, free of charge, up to 365 days from the date you received them.

If you incurred a surcharge on your original delivery, there will be a collection charge applied to your collection. This will be charged at the applicable rate at the time of collection.

We're happy for you to unpack and inspect the items but unfortunately we won't be able to refund or exchange any items that have been used or installed. Returned items should be in resalable condition and packaged in their original packaging or, where not reasonably practical, packaged in a condition suitable for transport by our couriers.

Arranging a return

To arrange a return please contact our Customer Care Team on 0344 804 48 48 who will arrange for either a pre-paid returns label to be sent to you or for our courier to collect the unwanted items. They’ll also be happy to arrange for any alternative items to be sent to you.

Before returning your items, please complete the returns section of your delivery note. If you do not have this, you can download our returns form here.

Please note, the choice of returns method will depend on the size and weight of items being returned.

We'll always try to issue refunds as soon as possible and at most within 30 days of receiving your returned items.

Your statutory rights are not affected.

The address for returns is:

Victoria Plumb

Lancaster Road

Carnaby Industrial Estate



YO15 3QY


8. Faulty or damaged items

We make every effort to ensure your items are received free of damage and without fault however on the rare occasion this is not the case you can be confident you can return any damaged or faulty items free of charge for repair or, if necessary, replacement.

To let us know an item you have received is faulty or damaged please contact our Customer Care Team on 0344 804 48 48 who will arrange for either a pre-paid returns label to be sent to you or for our courier to collect the faulty or damaged items.

Please note, the choice of returns method will depend on the size and weight of items being returned.

In the case of tiles, it is not unusual to have a small proportion of the tile broken to some degree (e.g. chipped edges). These damaged tiles can be used for the cuts you will need to make. If you find an unacceptable proportion of your tiles are damaged please contact our Customer Care Team on 0344 804 48 48. 


9. Victoria Plumb Guarantee

The price guarantee is available online.

At Victoria Plumb we know price is important and that’s why we put so much effort into getting it right, so if you find an equivalent product for sale anywhere else, we will match the lower price.

  • The third party price will be matched providing we can verify the availability and validity of the lower price in accordance with the following terms;
  • We ask that you apply before you purchase or if you have already made a purchase and have since found the same offer at a lower price, please contact us within 28 days and our customer service team will be happy to help you. Where applicable a Victoria Plumb proof of purchase (receipt) is required.
  • Screen shots will not be accepted as proof of the lower price.
  • Victoria Plumb will only match prices from competing retailers. All prices from auction sites are excluded.
  • Prices will only be matched once for each eligible item purchased from us.
  • The lower priced product(s) must be identical or equivalent in design, quality, materials and structure. We reserve the right to refuse to match the price of items not deemed to be equivalent at our sole discretion.
  • The comparison will be made against the actual Victoria Plumb price including any discounts or offers applicable at the time the application is made.
  • The price guarantee excludes installation charges and delivery.
  • Victoria Plumb reserves the right to withdraw or amend this offer at any time without prior warning or notification.
  • Please email Contact Us for full details


10. Other

You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.


11. Guarantees

All our products are covered by a standard guarantee that on delivery and for a period of 12 months from delivery, the product(s) shall be free from material defects. This standard guarantee may only be enforced by the purchaser of the product(s) or, where this is a different person,  the first end user of the product(s). This standard guarantee is non-transferable.

It is the responsibility of the purchaser (or where relevant, the first end user) to regularly check the condition of the product(s). We cannot accept responsibility for any loss or damage suffered, or incurred as a consequence of  failure or delay in reporting defects promptly.
We will not be responsible to replace any product(s) that was installed with a fault (ours or otherwise) that would have been clearly evident before installation.
The standard guarantee only applies to product(s) which have been used exclusively for domestic purposes only.
The standard guarantee only applies to product(s) which have been installed in accordance with our fitting instructions (oral or written) and technical data (including product information and specification sheets) current at the time of purchase.

The standard guarantee only applies to products which have not been re-installed (i.e. they have not been moved from their original installation position or location for any reason).

The standard guarantee only applies to products purchased and installed in the UK.

The remedy available to  the purchaser (or where relevant, the first end user)  under this standard guarantee is the right to have any products replaced.   Victoria Plumb will only be responsible for repair work which arises as a direct consequence of a manufacturing defect in the product(s). We will not be responsible for, or have any liability to pay for any losses (financial or otherwise) that are not directly associated with the manufacturing defect that causes you to claim under this standard guarantee.

If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to the product(s) that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

To make a claim pursuant to this guarantee, please contact us following the instructions in the email correspondence.

The purchaser (or where relevant, the first end user) may be able to register for an extended guarantee depending on whether you have purchased a qualifying product. Details of any extended guarantee will be provided with your product where applicable.


12. Promotional Codes

Standard promotional code terms & conditions:

  • Promotional Codes entitle the user, at the time of ordering, to receive a promotional benefit on an order placed with Victoria Plumb including but not limited to a cash or % discount or the provision of additional free goods or services.
  • Promotional Codes must be redeemed at the time of purchase and it is the responsibility of the person placing the order to apply or request to apply any Promotional Code to an order at the time of purchase, whether purchasing through our web site or over the telephone with our sales team, Victoria Plumb accept no responsibility for errors/omissions made in applying a promotional code during the checkout process. Victoria Plumb reserve the right to refuse the application of a promotional code offer after an order has been placed.
  • Victoria Plumb shall in its absolute discretion reserve the right to decline to accept orders where, in its opinion, a promotional code is invalid for the order being placed.
  • Promotional codes are only valid on specific products while stocks last and may be withdrawn at any time.
  • Only one promotional code can be redeemed per order.
  • In the event of the cancellation or return of an order, the total amount refunded will not exceed the value of goods ordered minus any discounts obtained through the use of a promotional code. Our standard terms and conditions relating to the cost of return deliveries to us and restocking fees continue to apply and will be deducted from the order value after deduction of any promotional discount obtained through the use of a promotional code.
  • In the event of the partial cancellation or return of an order, the amount refunded will never exceed the total value of the good/goods purchased minus any promotional discount received on the good/goods through the use of a promotional code. In the event of a partial cancellation or return resulting in an order no longer meeting the qualifying criteria for a promotional code offer we reserve the right to deduct the full amount of any discount received from the refund amount and/or request additional payment to the value of the discount received.
  • In the event of a discount being offered on the total order value, providing the order continues to meet the qualifying criteria following any partial cancellation/refund, the discount amount will deem to have been received pro-rata for the value of good/goods returned and the value deducted from the amount of any refund.
  • Where the use of a promotional code results in free or discounted provision of additional goods and services, including but not limited to Free Delivery, Buy One Get One Free or Free Gifts, in the event of an order failing to qualify for the goods/services provided we reserve the right to request return of/ payment to the value of the goods/services provided through the use of a promotional code.     
  • In the event that the use of a promotional code results in the provision of a free or discounted item on the purchase of multiple items, the discount will be applied to the lowest value item.
  • Victoria Plumb reserves the right to amend these Terms and Conditions at any time.
  • Your statutory rights are not affected.


13. Offers, Competitions & Tile Samples


* END OF SEASON SALE - UP TO 50% OFF SELECTED ITEMS - Discounted products on our site have been priced at their advertised "WAS" price for at least 28 consecutive days in the previous 6 month rolling period. A minimum of 10% of products have a discount of at least 50% compared to their quoted "WAS" price within this sale period. Each product that was sold at a higher price for at least 28 consecutive days within the 6 month rolling period displays a WAS price.

THE BEST VALUE SHOWER DOOR IN THE UK! - Prices compared against Bathstore, Better Bathrooms, Victorian Plumbing and Plumbworld and statement correct as of 9am Monday 18th May 2015.

‡ FREE DELIVERY ON ORDERS OVER £500 - Offer valid only for standard delivery on orders over £500. The offer applies to deliveries in mainland UK postcodes only, with some exceptions which are liable to a delivery surcharge on top of the standard delivery fee: these are AB10 - AB16, AB21 - AB25, AB30 - AB39, AB41 - AB45, AB51 - AB56, AB99, HS1 - HS9, IV12 - IV14, IV35, IV40 - IV48, IV49, IV51, IV52, IV55 - IV56, KW4, KW13, KW15 - KW17, PA20 - PA49, PA60 - PA78, PH42 - PH44, ZE (all). In these cases the surcharge will still apply. Please see terms and conditions for details, or call customer services on 0344 804 48 48 before you order. The offer is not valid for next day delivery.


a. Newsletter

By subscribing to you will automatically be entered into a prize draw. By subscribing you agree to these terms and conditions.

The prize draw is open to residents of the UK aged 16 or over, except for employees of Victoria Plumb and their family. If you are under 18, you must obtain consent from your parent/guardian. By signing up you confirm that you have consent.

By subscribing to our mailing list you agree that your details including your email address may be used to keep you informed about Victoria Plumb promotions, products and news and that from other companies in the group. Victoria Plumb complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes. For further details please see our online Privacy Policy.

  • All entries received by 11.59pm, GMT, 30/04/15 will be included in the February-April prize draw.

You will only be entered into one prize draw. The winner of each prize draw will be drawn at random and notified by email by no later than 2 weeks after the draw date. Victoria Plumb’s decision will be final and no correspondence will be entered into. There will only be one winner for each prize draw. By entering the competition you consent to use of personal data for promotional purposes and in any medium (including, but not limited to, Victoria Plumb's website, Twitter, and Victoria Plumb's Facebook page and any press release) including announcing the identity of the winner.

There is 1 prize for each prize draw of a Victoria Plumb voucher worth £250 to be spent at

If the prize is not claimed within 2 weeks of the winner being notified, Victoria Plumb reserves the right to award the Prize to an alternative winner.

The prize is non transferable, non refundable and non negotiable.

Victoria Plumb reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).

Promoter:  Victoria Plumb, (Victoria Plum Ltd). Company Reg. (England) 4177694. VAT Reg: 190036626 (Victoria Plum Ltd). Registered office: Victoria Plumb Amsterdam Road, Hull, HU7 0XF, United Kingdom.

Tile Samples:

Customers are limited to 5 tile samples per transaction.


14. Privacy Policy

Victoria Plumb do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Keeping in touch with you
We may contact you for marketing purposes by email, mail or telephone with relevant offers from Victoria Plumb or other Walker Group brands (MFI, Land of Leather, Focus).  We want to keep you up to date with information about new ranges, special offers and improvements to this site.  We may also contact you for market research purposes.

When you place an order, request a brochure or register an account, we will ask you if you do not want to receive marketing offers, information or promotions from Victoria Plumb and other brands. If you do not wish to receive such promotions, please indicate your preferences during the relevant transaction.

If you later decide you do not want us to keep in touch, you can request that we stop using your information and that we stop mailing information to you by contacting us. If you wish to unsubscribe from email marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link on any e-mail newsletter we have sent to you. If you later decide you do not want us to contact you with marketing, you can request that we stop using your information and that we stop mailing information to you by contacting us. You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

For the full company privacy policy , please see the Privacy Policy section.

15. Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Victoria Plumb (Victoria Plum Limited). All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Victoria Plumb or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.


Access to, use of and shopping at,, and any other sub domains is provided by Victoria Plumb on the terms and conditions as stated on this page.

By using and or continued use of the websites and associated sub domains, you agree to be bound by these terms, which shall take effect immediately on your first visit to the website. If you do not agree to be bound by all of the following terms please do not access, use and shop at

Addition to Copyright

Victoria Plumb make every effort to provide unique and useful information and updates to its customers regarding Industry & Product News, Company News and Latest Products through their New (link to news) and other sources on the Victoria Plumb websites and other websites administered and owned by Victoria Plumb.

All of the content presented in any shape or form located on the website is professionally authored and the sole ownership of Victoria Plumb. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from except for your own personal, non-commercial use.

Any persons, websites and website owners, but not limited to, in breach might be pursued by Victoria Plumb. For Product Descriptions terms, please see 'Description of Goods'


16. Disclaimer and Limitations on VICTORIA PLUMB (VICTORIA PLUM LTD) Liability

Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, Victoria Plumb (Victoria Plumb Ltd) does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice. Products purchased from Victoria Plumb (Victoria Plumb Ltd)and related services, which are provided by Victoria Plumb (Victoria Plumb Ltd), are warranted in accordance with law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties etc. Are not enforceable against Victoria Plumb (Victoria Plumb Ltd), but only against the person giving them.

Victoria Plumb (Victoria Plumb Ltd) are retailers and not technical experts in the field of heating, plumbing or bathroom installation. All Victoria Plumb staff are instructed not to give any form of technical advice. If you have a technical query it should be directed to a suitably qualified professional, i.e. a corgi registered gas installer or a member of the institute of plumbing. You agree that any advice given by a member of Victoria Plumb (Victoria Plumb Ltd) will not be relied upon without verification with a suitably qualified professional. Victoria plumb (Victoria Plumb Ltd) accepts no responsibility for any damage caused by your reliance on any such advice.

Victoria Plumb (Victoria Plumb Ltd) reserves the right to amend the terms or terminate the trade account scheme at any time. Any such changes will be documented on this website.

The quantity of stock shown on the website for each item is automatically updated every 10 minutes, but should be used as a guide only, and it does not guarantee that stock can be allocated to an order. Whilst Victoria Plumb will make every effort to ensure the quality shown is accurate, we cannot be held liable for any errors that may occur from time to time with regard to stock availability. Customers will be advised of any shortages by our call centre.
Nothing in these terms and conditions affects your statutory rights.

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.


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