The following terms and conditions apply to all transactions on Victoria Plumb. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

IT IS IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.

Victoria Plumb is a mail order company only. We do not allow collections or returns in person to our warehouse.

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Victoria Plumb reserves the right, at any time, to modify, alter, or update these terms of use.

Order Acceptance and Processing All orders are accepted when your credit / charge / debit card is processed. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. Victoria Plumb reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

Whilst we make every effort to reproduce the colours of the products correctly slight variations may occur during the print and photography process.

Please note that certain products such as bathroom furniture may need some alteration to suit specific requirements, such as pipe work, space constraints and designs. Any such alterations are carried out at the customers own risk, and as such the product guarantees may be rendered invalid.

Special orders are hand made to customers own specification and therefore cannot be cancelled. Please bear in mind that as these products are bespoke delivery times may vary.

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Any price changes will be advised and agreed prior to accepting your order. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD and MAESTRO On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.

We accept:-

In the event that there is a pricing error on the website or in our printed catalogues then Victoria Plumb will not be bound to honour any orders made at that price.

PLEASE NOTE: We only accept Debit/Credit card payments from cards registered to an address within the UK.

We aim to deliver most products within 5 working days if possible; however some made to order items may take longer. Please note however that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. All orders must be delivered within 28 days.

When selecting our 2 man superior delivery service for your order, you will be shown a list of available delivery dates from which you can choose the most convenient for you. Certain postcode exclusions apply to this service - please see below for details. The delivery driver will also contact you in the morning of the day of delivery to confirm the approximate time. If you have any questions regarding your delivery please telephone our transport company on 01902 604 010. Please note that if there are any items on your order that are currently out of stock then the complete order will be delivered when these items are available. However, if you would like the items in stock to be delivered immediately then please contact a member of our sales team on 0844 804 4848 and they will be happy to arrange this for you.

If you live in one of the following post code areas you CAN place an order online with Victoria Plumb but will not be able to select a delivery date during the checkout process, instead you will be contacted by phone within 48 hours of placing an order online to arrange delivery. This is due to the proximity of the location:

• HS1 - HS9
• IV12 - IV14, IV35, IV40 - IV48, IV49, IV51, IV52, IV55 - IV56
• KW4, KW13, KW15 - KW17
• PA20 - PA49
• PA60 - PA78
• PH42 - PH44
• ZE (all)

If you live in one of the following post code areas you cannot place an order through the Victoria Plumb website. However, you CAN order by ringing our call centre on 0844 804 48 48.

• BT (all)
• IM (all)
• GY (all)
• JE (all)

Victoria Plumb strongly advises you not to book your installers or engage in any preparatory work until full receipt of your goods. If any item is out of stock, a Victoria Plumb sales advisor will email or telephone you to advise you of the expected delivery date.

If an order cannot be successfully completed due to the purchaser being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be borne by the purchaser.

If goods are ordered over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.

After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately as post delivery changes take time and can be an inconvenience to you.

We aim to deliver the following items within the time schedule below -

Delivery Type	Delivery Timescale
or	Small Item(s) - If ordered separately we will aim to deliver in 2 working days.
	Regular Item(s) - Available via 2 Man Delivery Team or 1 man next day service.
• Out-of-stock items will despatch on same timescale once in stock.   • You will be advised of any changes in the expected in-stock date.   • The delivery timescale of an order is dependent on the size of the largest item in the order, relating to the guide above.

Please note that deliveries to Northern Ireland, Eire, Isle of Man and Channel Islands will be delivered by a one man delivery service.

If your item is not in stock we will back order for you, or give you the option to cancel your order if you would rather not wait.

Please ensure that all goods are checked by yourself and we ask that any problems are reported to our customer care team on 0844 804 45 45 within 72 hours of delivery.

Provided you have notified us of a problem with the goods within 28 days of the date of delivery, then we will (subject to stock availability) make good any shortage, and replace or repair any damaged items.

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

Delivery charges can be found under "Delivery Information" on our home page.

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from the day after the date of delivery. To exercise your right of cancellation you must give written notice by post, email or fax, giving details of goods ordered and the delivery details. For full details of how to return goods please contact our customer care team on 0844 804 45 45.

All non faulty goods must be returned within 7 working days starting from the day after receipt of the goods, and we ask that all goods are returned safely, preferably in their original packaging. Please note that a collection charge will be implemented for all non faulty returns upto a maximum of £49.95, and that this must be paid prior to any collection being processed. We will refund your money on orders within 28 days of cancellation less any delivery cost as detailed previously. Returns outside 28 days will not be accepted. Any returns notified after 7 days but within 28 days may be subject to an additional 20% restocking charge. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we ask that you allow us to nominate the carrier.

>> Click here to download our Returns form

Should you decide to return goods yourself via a courier service of your own choice then please note that this is done entirely at your own risk, and you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return. Please note that we can only accept returned items from registered courier services, and that customers are unable to return items in person.

With credit orders no returns are allowed after the 14 day cooling off period.

If you have any questions regarding cancellations, or returns then please call our customer care team on 0844 804 45 45.

The price guarantee is available online.

At Victoria Plumb we know price is important and that’s why we put so much effort into getting it right, so if you find an equivalent product for sale anywhere else, we will match the lower price.

• The third party price will be matched providing we can verfiy the availability and validity of the lower price in accordance with the following terms;
• We ask that you apply before you purchase or if you have already made a purchase and have since found the same offer at a lower price, please contact us within 28 days and our customer service team will be happy to help you. Where applicable a Victoria Plumb proof of purchase (receipt) is required.
• Screen shots will not be accepted as proof of the lower price.
• Victoria Plumb will only match prices from competing retailers. All prices from auction sites are excluded.
• Prices will only be matched once for each eligible item purchased from us.
• The lower priced product(s) must be identical or equivalent in design, quality, materials and structure. We reserve the right to refuse to match the price of items not deemed to be equivalent at our sole discretion.
• The comparison will be made against the actual Victoria Plumb price including any discounts or offers applicable at the time the application is made.
• The price guarantee excludes installation charges and delivery.
• Victoria Plumb reserves the right to withdraw or amend this offer at any time without prior warning or notification.
• Please email customerservices@victoriaplumb.com for full details

You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

All our products are covered by a 12 month guarantee unless specified otherwise.

Terms and Conditions do not affect your statutory rights.

Victoria Plumb do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Victoria Plumb (Victoria Plum Limited). All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Victoria Plumb or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

About:

Access to, use of and shopping at www.victoriaplumb.com, news.victoriaplumb.com, and any other sub domains is provided by Victoria Plumb on the terms and conditions as stated on this page.

By using and or continued use of the websites and associated sub domains, you agree to be bound by these terms, which shall take effect immediately on your first visit to the website. If you do not agree to be bound by all of the following terms please do not access, use and shop at victoriaplumb.com.

Addition to Copyright

Victoria Plumb make every effort to provide unique and useful information and updates to its customers regarding Industry & Product News, Company News and Latest Products through their New (link to news) and other sources on the Victoria Plumb websites and other websites administered and owned by Victoria Plumb.

All of the content presented in any shape or form located on the website is professionally authored and the sole ownership of Victoria Plumb. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Victoriaplumb.co.uk content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from victoriaplumb.co.uk except for your own personal, non-commercial use.

Any persons, websites and website owners, but not limited to, in breach might be pursued by Victoria Plumb. For Product Descriptions terms, please see 'Description of Goods'

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, VICTORIA PLUMB (VICTORIA PLUM LTD) DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM VICTORIA PLUMB (VICTORIA PLUM LTD)AND RELATED SERVICES, WHICH ARE PROVIDED BY VICTORIA PLUMB (VICTORIA PLUM LTD), ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST VICTORIA PLUMB (VICTORIA PLUM LTD), BUT ONLY AGAINST THE PERSON GIVING THEM.

VICTORIA PLUMB (VICTORIA PLUM LTD) ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING OR BATHROOM INSTALLATION. ALL VICTORIA PLUMB STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, I.E. A CORGI REGISTERED GAS INSTALLER OR A MEMBER OF THE INSTITUTE OF PLUMBING. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF VICTORIA PLUMB (VICTORIA PLUM LTD) WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL. VICTORIA PLUMB (VICTORIA PLUM LTD) ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE.

VICTORIA PLUMB (VICTORIA PLUM LTD) RESERVES THE RIGHT TO AMEND THE TERMS OR TERMINATE THE TRADE ACCOUNT SCHEME AT ANY TIME. ANY SUCH CHANGES WILL BE DOCUMENTED ON THIS WEBSITE.

THE QUANTITY OF STOCK SHOWN ON THE WEBSITE FOR EACH ITEM IS AUTOMATICALLY UPDATED EVERY 10 MINUTES, BUT SHOULD BE USED AS A GUIDE ONLY, AND IT DOES NOT GUARANTEE THAT STOCK CAN BE ALLOCATED TO AN ORDER. WHILST VICTORIA PLUMB WILL MAKE EVERY EFFORT TO ENSURE THE QUALITY SHOWN IS ACCURATE, WE CANNOT BE HELD LIABLE FOR ANY ERRORS THAT MAY OCCUR FROM TIME TO TIME WITH REGARD TO STOCK AVAILABILITY. CUSTOMERS WILL BE ADVISED OF ANY SHORTAGES BY OUR CALL CENTRE.