Here at Victoria Plumb we aim to bring our customers the highest quality bathroom products at unbeatable prices as well as the best service and support.

Victoria Plumb is proud to congratulate Lianne Todd, Victoria Plumbs Customer Services Team Leader who has recently been awarded with a ‘Fair Trading Award’. Receiving the award has meant that the Victoria Plumb customers can be fully assured that they are getting the very best qualified support and service from the Victoria Plumb customer service team.

What is the fair trading award™ (FTA)?

a unique training programme to help your business and staff understand trading regulations, so they can protect customer interests and promote good business
recognised as best practice by the Local Authority Assured Trader Scheme Network (LAATSN)
developed for the whole ………

Each member of the Victoria Plumb Call Centre has recently been awarded a City & Guilds Award for Customer Service. The qualification is a Level 2 NVQ in Customer Service and has been completed under the governments workplace NVQ assessment program.

The training program was developed in line with existing customer service guidelines and policies already in place at Victoria Plumb. To complete the award each member of the Call Centre Team was required to complete a series of individual units as well as undergoing continual assessment during the training period. The course covered all aspects of customer service including: Impression and image, delivery, handling problems, development and improvement as well as giving the candidates an opportunity to suggest ways to ………

The Chancellor of the Exchequer announced a reduction in VAT from 17.5% to 15% from Monday 1st December for 13 months until 1st January 2010. All affected prices at Victoria Plumb have now been amended in line with this new directive.

This reduction is effective on products, services and delivery charges. Victoria Plumb has acted as quickly as possible to ensure that our prices and information are accurate and that our customers will always pay the right price on all our products and services.

We have altered our phone numbers here at Victoria Plumb. To order your bathroom products from us you can now contact our call centre on 0844 804 48 48. They will be able to help you place your order or even take the order for you if you would prefer. They call also offer you advice about our bathroom products and delivery.

Customer care can now be found on 0844 804 45 45.

If you would like to purchase your bathroom products on “buy now pay in 6 months” our credit number is now 0844 804 43 43.

Victoriaplumb.com is pleased to announce the expansion of our sales and customer service call centre. The growth of the call centre is due to the ever increasing success off Victoriaplumb.com and our rising popularity in the online bathroom market. We are constantly increasing our personnel resources to provide our customers with the very best level of customer care and sales advice. We have recently grown from a team of 8 trained phone staff to now having over 20 personnel.

Each member of the Victoria Plumb contact centre workforce is trained in customer care, sales and product knowledge plus all the delivery information our customers needs to know. Our advanced telephone system, “Call Navigator”, ensures that our customer’s calls are answered quickly ………