As part of our ongoing commitment to providing our customers with the very best shopping experience possible, Victoria Plumb are now offering FREE delivery on all orders over £500.  This special offer is part of an extensive trial being carried out by Victoria Plumb to gauge customer demand for different delivery options, and thereby ensuring our customers have the delivery service options they want.  This exclusive trial will run between the 18th – 29th June 2010.

Victoria Plumb are constantly looking for new ways to bring our customers the highest level of service available and with the newly launched ‘Next Day Delivery Service’ and now the chance of free delivery on orders over £500, Victoria Plumb are ticking all the right ………

Victoria Plumb prides itself on its commitment to bringing its customers the highest quality bathroom products together with the top level of service possible. With an already outstanding two man delivery service available on large orders, Victoria Plumb has launched a new ‘Next Day Delivery Service’ to enhance the service provided to Victoria Plumb customers.

With the understanding that some of its customers need items urgently Victoria Plumb feel it was an essential delivery option to provide its customers with.

To receive the next day delivery service (applies to working days only) the order must be placed by 2pm; if the order is placed after 2pm then your order will be delivered on the next available working day. The new ‘Next Day ………

Victoria Plumb, the UK’s leading online bathroom retailer has expanded its delivery service by introducing a range of new company branded vehicles.  The new double decker trailers will not only enhance operational efficiency but they will also enable the business to keep up with increased demand for their products.  The new trailers will increase the amount of orders despatched on a daily basis as well as being environmentally more efficient by cutting down the number of potential runs. Most importantly this means that the delivery options and service offered to Victoria Plumb customers will continue to improve.

The new vehicles will also provide an extra dimension to Victoria Plumb’s extensive advertising campaign as they travel around the UK every day.  After ………

Here at Victoria Plumb we aim to bring our customers the highest quality bathroom products at unbeatable prices as well as the best service and support.

Victoria Plumb is proud to congratulate Lianne Todd, Victoria Plumbs Customer Services Team Leader who has recently been awarded with a ‘Fair Trading Award’. Receiving the award has meant that the Victoria Plumb customers can be fully assured that they are getting the very best qualified support and service from the Victoria Plumb customer service team.

What is the fair trading award™ (FTA)?

a unique training programme to help your business and staff understand trading regulations, so they can protect customer interests and promote good business
recognised as best practice by the Local Authority Assured Trader Scheme Network (LAATSN)
developed for the whole ………

Each member of the Victoria Plumb Call Centre has recently been awarded a City & Guilds Award for Customer Service. The qualification is a Level 2 NVQ in Customer Service and has been completed under the governments workplace NVQ assessment program.

The training program was developed in line with existing customer service guidelines and policies already in place at Victoria Plumb. To complete the award each member of the Call Centre Team was required to complete a series of individual units as well as undergoing continual assessment during the training period. The course covered all aspects of customer service including: Impression and image, delivery, handling problems, development and improvement as well as giving the candidates an opportunity to suggest ways to ………

As of the 30th of April 2009 Victoria Plumb is now secured by Sage Pay (formally Protx), all online transactions will be taken using Sage Pay’s extremely secure payment system. Please read the following for more information:
Hello

A lot has been going on at Protx over the past few months, so I’d like to take this opportunity to share some exciting news.
Investment
Over the past two years Protx has doubled in size, both in terms of its customer base and its people. We owe thanks, of course, to our loyal customers and partners, but without the investment and belief in Protx from Sage, we couldn’t have grown at such pace.

In 2008 we invested heavily in our data security and recovery systems to ………

On February 14th 2006 the chip and PIN system was introduced on the UK high street and as of July 1st 2007 it will become an internet standard and the same system will be implemented for all internet transactions.

Internet purchases continue to increase at an ever growing rate and at Victoria Plumb we strive to ensure that each and every transaction on our website is safe and secure. Along with the Secure Trading payment facility we provide we are proud to be one of the first to introduce ‘Online PIN verification’.

This new service for cardholders allows for transactions to be carried out more safely over the internet. All it requires is for the cardholder to supply a personal password or PIN when ………

Victoria Plumb is delighted to announce the launch of our new Buy Now Pay Later finance offer as of the 9th of March. Whist our luxury bathroom products are already renowned for being the most competitively priced on the market, we can now offer you more flexibility when choosing your new bathroom with our fantastic new finance offer. Spend over £500 and don’t pay a penny for 12 months!

That means that you can have the dream bathroom you have always wanted right now. With this great offer, you can either choose to pay the full balance within the agreed Buy Now Pay Later period of 12 months with no interest charged, or choose an extended 48 month payment with a ………

Here at Victoria Plumb warehouse team ensure that your bathroom purchase is checked, packaged and palletised in the best way possible. Our entire bathroom collection is securely and individually packed and delivered to our customers in its own Victoriaplumb.com branded packaging. Due to the delicate nature of some of our larger products we have taken pride in designing our own packaging that aids our 2-man delivery service in delivering our bathroom purchases safely and securely.

Incorporated into our packaging assembly is a ridged outer box that is clearly labelled with the product code and relevant details, it also displays the Victoria Plumb logo and our sales telephone number. Each product is supported with internal cardboard bolsters and supports, these help to ………

Victoriaplumb.com is pleased to announce the expansion of our sales and customer service call centre. The growth of the call centre is due to the ever increasing success off Victoriaplumb.com and our rising popularity in the online bathroom market. We are constantly increasing our personnel resources to provide our customers with the very best level of customer care and sales advice. We have recently grown from a team of 8 trained phone staff to now having over 20 personnel.

Each member of the Victoria Plumb contact centre workforce is trained in customer care, sales and product knowledge plus all the delivery information our customers needs to know. Our advanced telephone system, “Call Navigator”, ensures that our customer’s calls are answered quickly ………