Receiving recognition from‘Internet Shopping Is Safe’ is further testament to Victoria Plumb and their determination to bring their customers the highest level of customer service and satisfaction.

You can shop online with confidence whenever you see the ISIS logo because it certifies that the retailer has: 

• Registered to the ISIS programme and undertake their business in a legal, decent, honest, truthful and fair way
• Has its website and service reviewed and monitored by IMRG (Interactive Media in Retail Group)
• Has its Business, VAT and Data protection registrations checked by IMRG

The ISIS has built up a reputation for the recognition of reliable, secure and trustworthy online businesses over many years.

Consumer confidence is a vital part of Victoria Plumb’s business and being able to give their customers extra assurance as an ISIS accredited retailer that they know they are safely buying from a trustworthy and reputable online retailer.

For more information on the ISIS visit the Victoria Plumb homepage and click on the ISIS link displayed towards the bottom of the page.

The ‘Homes & Bargains’ Roll of Honour is made up of companies that have excelled in 3 main categories; quality homeware, value for money and customer service over the whole of 2010.

A statement from the Victoria Plumb marketing department said “Offering quality products at affordable prices and providing great customer service is part of the Victoria Plumb ethos, and everything is geared to ensuring that our customers shopping experience is both enjoyable and straight forward. Receiving positive feedback about our business is always rewarding especially when it refers to specific aspects of the customer experience and service, and being recognised by industry experts for our efforts is a great honour”

As it reaches the end of its “Biggest Ever Bathroom Sale” campaign, Victoria Plumb is already making plans for 2011, with an exciting collection of new products soon to be arriving alongside a new designer website and new 2011 catalogue.

To request a free copy of our catalogue please click here or to talk to one of our friendly and fully trained call centre team please call 0844 804 48 48.

Victoria Plumb are constantly looking for new ways to bring our customers the highest level of service available and with the newly launched ‘Next Day Delivery Service’ and now the chance of free delivery on orders over £500, Victoria Plumb are ticking all the right boxes.

The ‘Next Day Delivery Service’ has had a very positive response and Victoria Plumb is hoping to replicate this reaction on the new ‘Free Delivery Service’ for larger orders.

Ordering your bathroom from Victoria Plumb has never been easier. Place your order through our website at www.victoriaplumb.com or by calling a member of our sales team on 0844 804 4848.

 If you would like more information on Victoria Plumb delivery options please click here

With the understanding that some of its customers need items urgently Victoria Plumb feel it was an essential delivery option to provide its customers with.

To receive the next day delivery service (applies to working days only) the order must be placed by 2pm; if the order is placed after 2pm then your order will be delivered on the next available working day. The new ‘Next Day Delivery’ service is available for all sizes of orders.

For more information on the new Victoria Plumb ‘Next Day Delivery Service’ please click here or call our fully trained and friendly call centre on 0844 804 48 48

The new vehicles will also provide an extra dimension to Victoria Plumb’s extensive advertising campaign as they travel around the UK every day.  After a strong and successful summer advertising campaign, Victoria Plumb brand recognition is at an all time high following significant investment in every media sector.

Victoria Plumb is delighted to launch the new vehicles, which will be heading onto the UK roads on the 3rd September 2009.

New Victoria Plumb delivery Vehicle

Victoria Plumb is proud to congratulate Lianne Todd, Victoria Plumbs Customer Services Team Leader who has recently been awarded with a ‘Fair Trading Award’. Receiving the award has meant that the Victoria Plumb customers can be fully assured that they are getting the very best qualified support and service from the Victoria Plumb customer service team.

What is the fair trading award™ (FTA)?

• a unique training programme to help your business and staff understand trading regulations, so they can protect customer interests and promote good business
• recognised as best practice by the Local Authority Assured Trader Scheme Network (LAATSN)
• developed for the whole of the UK and adapted for the differences in law – in England, Wales, Scotland and Northern Ireland.

Sourced: http://www.tradingstandards.gov.uk/events/learning-fta.cfm

Fair Trade Award Certificate

For more information on the Fair Trade Scheme please visit their website: www.tradingstandards.gov.uk

For unbeatable prices visit: www.victoriaplumb.com or call our fully qualified and friendly call centre on 0844 804 48 48 for help and information on any of the bathroom products available at Victoria Plumb.

The training program was developed in line with existing customer service guidelines and policies already in place at Victoria Plumb. To complete the award each member of the Call Centre Team was required to complete a series of individual units as well as undergoing continual assessment during the training period. The course covered all aspects of customer service including: Impression and image, delivery, handling problems, development and improvement as well as giving the candidates an opportunity to suggest ways to improve the current systems.

These awards mark an ongoing commitment from Victoria Plumb to provide the very best service to their customers. In a recent survey conducted between April and June 2009, 97% of customers rated the overall performance of Victoria Plumb as Good to Excellent, whilst 98% said they would recommend or use Victoria Plumb again.

Hello

A lot has been going on at Protx over the past few months, so I’d like to take this opportunity to share some exciting news.

Investment

Over the past two years Protx has doubled in size, both in terms of its customer base and its people. We owe thanks, of course, to our loyal customers and partners, but without the investment and belief in Protx from Sage, we couldn’t have grown at such pace.

In 2008 we invested heavily in our data security and recovery systems to ensure a robust and reliable service. And we’ve recently taken our first steps towards being able to offer better ways to manage business finances by integrating our mail order and telephone facilities with Sage 50, Sage 200 and Instant Accounts packages.

Innovation

We’re always working to enhance our payment solutions, but are now moving towards more sophisticated integrations with Sage to enable customers to reconcile bank accounts or link to their payroll software via our payment platform. With this in mind and because we want all of our customers to benefit from working with one of the UK’s most trusted business brands, we’ve decided to take our place within the Sage family and change our name to Sage Pay.

What will change?

After the switch on 21 April 2009, our services will be as reliable as ever, but you will notice some improvements, including:

• 24/7 telephone and email support
• Premium fraud screening packages
• Merchant services offering
• Outsourced payment solutions to help you become PCI DSS compliant

24/7 support is a particular milestone for us as a business. From 21 April, no matter what time of the day or night, our advisors will be on-hand and ready to help.

All of our telephone numbers will remain the same, but we will send out further information shortly to ensure that you’re fully aware of new email addresses, our banking details and any technical information.

We really hope you’ll feel the benefits of working with Sage Pay. If you have any questions, please don’t hesitate to contact us.

Kind regards

Simon Black Managing Director

Internet purchases continue to increase at an ever growing rate and at Victoria Plumb we strive to ensure that each and every transaction on our website is safe and secure. Along with the Secure Trading payment facility we provide we are proud to be one of the first to introduce ‘Online PIN verification’.

This new service for cardholders allows for transactions to be carried out more safely over the internet. All it requires is for the cardholder to supply a personal password or PIN when paying for their bathroom goods online, just as they would when purchasing anything with a card on the high street.

All customers have to do is complete a one off registration with their card provider to use the verification service at no extra charge, resulting in consumers feeling rest assured that their card and bank account details are protected from possible fraudulent transactions.

The benefits on online PIN verification are that we can confirm that you are the authorized cardholder and securely process your order.

Over 76.8 million chip and PIN cards have been issued and fraud was cut by £36 million in the first six months of 2005 alone.

Learn more at www.visaeurope.com or www.mastercard.com

That means that you can have the dream bathroom you have always wanted right now. With this great offer, you can either choose to pay the full balance within the agreed Buy Now Pay Later period of 12 months with no interest charged, or choose an extended 48 month payment with a typical APR of 29.8%. You choose the option that suits you! Full details of the offer and how to apply can be found on our website www.victoriaplumb.com or by calling our call centre on 0844 804 48 48. Victoria Plumb has a huge range of bathroom products to suit everyone, from traditional classic suites through to modern contempory designs. Why not choose a roll top bath from our collection, the time honoured style of the Shakespeare freestanding bath can be yours for only £279 and the luxurious contemporary roll tops such as the Arc, Ocean and Mode start from just £449.

From only £199 your family bathroom or deluxe en suite can look absolutely stunning when fitted with a Victoria Plumb shower enclosure, skillfully crafted from 8mm thick glass and gleaming chrome, perfect for any home. Whether you are simply seeking to update the look or your bathroom or perhaps create a radiant guest bathroom or en suite then the basin and toilet sets we offer are the perfect solution.

The Victoria Plumb contemporary toilet and sink sets start at an incredible £89 and our timeless traditional designs begin from a mere £150. All our products are complimented by an extensive range of bathroom furniture, mirrors, accessories and much more, to add the finishing touches to your own bathroom design. Fabulous prices and fantastic finance offers, brought to you by the UK’s favourite on line and mail order bathroom specialist – Victoria Plumb.